Tips & Advice
Helpful top tips
We've put together a really helpful resource page for you which includes a FREE printable moving checklist, frequently asked questions, top tips and advice from our experienced team.
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Frequently asked questions…
I have quotes from different companies that vary, why is this?
Many smaller companies fail to provide accurate quotes which leads to nasty unexpected bills on the day of your move – not what you want when you’re already stressed! This is usually because they don’t come out to see your premises, however at Terry’s we always come out to your property so you know exactly the level of service you need, what’s included and what’s not.
Another problem we commonly see is companies that want to do multiple trips with just one vehicle. These quotes may be cheeper in the short term but often result in damages to your possessions due to overloaded vans. This can cause a whole host of problems because if you do not vacate your existing property by 2pm anything left inside it is legally no longer yours! At Terry’s, we have a large fleet of vans and lorries, so you know you’re getting the right one for your move however big or small. We take every detail into consideration to make sure you have a stress free experience.
How do you calculate my removals cost?
We create a bespoke moving plan for every single move we do. We come an visit your property and discuss exactly the level of service you need. This could include a full or part packing service, supply of packing materials and/or delivery of items to storage. We carefully consider the size of vehicle you need to keep your possessions safe and sound in transit and delivery as well as the number of team members we’ll need to carry out the service efficiently.
How do I arrange my free quote and moving plan?
It’s really easy! Either give us a call on 0121 293 0174, drop an email to firstname.lastname@example.org or use our online contact form.
We’ll ask for some basic information and arrange a day with you that’s most convenient to come out and assess your needs.
Do you charge more on a weekend?
Unlike many removal companies we do not charge more just because it’s a weekend.
What can't you take?
We cannot take any form of fuel i.e. Gas, petrol or diesel as well as fireworks or livestock.
Can you transport plants?
Yes. Ideally potted plants to minimise mess. If you are intending to bring plants that you’ve dug out of your garden, all we ask is that the exposed roots be covered with some form of plastic wrap or tarpaulin.
Do you disconnect cookers and washing machines?
We cannot legally disconnect your cooker as it requires a qualified gas trades person. However we can disconnect the washing machine.
What packages are available?
We offer full and part moves, full and part packing and dismantling services as well as storage solutions for residential, commercial and retail customers. To get more specific information, look at our services page.
What areas do you cover?
We are a national and European company so we cover everywhere. However the most common local areas we cover are: Boldmere, Little Aston, Four Oaks, New Oscott, Mill Green, Solihul, Monkspath, Edgebaston, Mosely, Harbourne, Bournville and Hall Green.
How can I pay?
You can pay via our website through a secure PayPal link. We can also take card payments with our card machine, cash or bank transfer.
What should I do with our clothes?
When you move with Terry’s we offer free wardrobe boxes that are usually sold for £7.50 each! Alternatively you can utilise any suitcases you may have as well as laundry baskets or large over night bags.
How can I protect my mattresses?
We offer free mattress covers to all customers making sure nothing gets snagged or damaged.
Won't my carpets get ruined with everyone walking in and out?
We do our absolute best to minimise mess in your new home by putting down carpet protectors.
Do you recycle your boxes?
Yes. As part of our environmentally friendly initiative, we recycle used packing materials.
Get your free quote today
We prefer not to quote over the phone, as without seeing the premises additional unexpected costs often occur. So arrange your free quote consultation with Terry’s today!